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Make a complaint or report about a problem to NARIC-Vlaanderen

Always contact the case handler first. If you are not satisfied with the service provided by NARIC-Vlaanderen, you can then report a problem or file a complaint online.

Are you unhappy with the decision NARIC-Vlaanderen has made on your application for recognition of equivalence of your diploma? Read what you can do at: Contesting your decision from NARIC-Vlaanderen

Filing a complaint about NARIC-Vlaanderen

Do you have a complaint about the service provided by NARIC-Vlaanderen? If so, please follow the roadmap below.

  • Stap 1

    Case handler

    In the first instance, contact your case handler to discuss the problem.

  • Stap 2

    Education and training hotline

    If you are not satisfied after step 1, you can file a complaint about NARIC-Vlaanderen (in Dutch)(opens in new window) online using the Education and Training Hotline (‘Meldpunt Onderwijs en Vorming’ in Dutch).

  • Stap 3

    Vlaamse Ombudsdienst

    If you are not satisfied with the response from the complaints service after step 2, you can contact the Flemish Ombuds Service (in Dutch) (‘Vlaamse Ombudsdienst’ in Dutch).

Reporting a problem

If you don’t have a complaint but would like to report a problem with NARIC-Vlaanderen, you can do so using the Education and Training Hotline (in Dutch)(opens in new window).

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